Minimum order

Minimum order for checkout is $35. Delivery charge of $15 for orders below $100
Free delivery for orders $100 and above.

Delivery services

Delivery is from 11am – 8pm Monday to Friday. No delivery on weekends and Public Holidays.

We provide our best efforts to deliver orders as swiftly as possible - allowing for 2 – 3 days for fruits and 3 - 5 days for gifts - from the date of order confirmation for orders to be processed. All orders are subject to availability and final confirmation. Any time given for delivery is an estimate only. Deliveries are subject to our further delivery terms set out in our Terms of Use available on our Website.

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Unattended deliveries

If you request us to deliver your purchase to another person, or if a person other than you takes possession of your purchase at your requested delivery address, delivery will be will be regarded as fulfilled. If there is no one to receive the delivery and we leave your purchase at a location instructed by you, we will not be liable for any loss of items or deterioration of the entire purchase.

Order confirmation

Your order is confirmed once you have successfully submitted your order and made payment to GN Local via internet bank transfer or PayNow. Please indicate your order number to receive your order confirmation via email once payment has been received.

Quality control and food, health & safety practices

Our supplies come from certified importers with ISO22K certification. Our own quality management system gives us the confidence that the fruits we deliver are well stored in a temperature-controlled warehouses, have been thoroughly checked and packed under strict quality control procedures, ensuring the safety and integrity of fruits deliveredd.

Once your order has been delivered, it is your responsibility to ensure proper handling and storage of the fruits to maintain freshness and avoid deterioration.

Refund / replacement policy

We do our best to select the freshest fruits for you and we make sure all orders are thoroughly checked for quality prior to delivery. However, there are occasions where we are unable to vouch for the interior condition of fruit as this cannot be detected from the exterior. We reserve the right to request for photos of the original fruit / fruits in question in their original packing for our consideration regarding refund / replacement. No refund / replacement will be made in the absence of the photos of the original fruit and packing.

Taking photos of the original fruits: Where appropriate, please photograph the fruits showing stickers on the fruits. We will not entertain any refunds or replacements if the original produce has been disposed of or photos are not available.

For gift items - breakage - please submit photos of the item / items in the original packaging together with invoice or delivery notices.

Call us (88111545) or email us within 24 hours of delivery to lodge your feedback. Depending on the circumstance, you may have a choice of a refund to your account or points will be credited to your account for future use.

Acceptable reasons for refund / replacement

Produce that is visibly mouldy or rotting may be considered for refund / replacement depending on the produce in question. Minor bruises or wind scaring (surface scratches) are not considerations for refund / replacement.

For gift items -- breakage of the item may be considered for refund / replacement

All refund / replacement requests must be accompanied by photos, invoice or delivery order and emailed to sales@goodnature.com.sg or Whatsapp 88111545. Photos must include the packaging for items delivered; and stickers on fruits for fresh fruit items.

Substitution of fruits

There may be occasions (as a result of availability) where we may need to substitute one fruit for another. In the event that fruits are unavailable or do not meet our quality standards, we will provide a substitute with an item / items that is of similar value.

Cancelling orders

No modifications or cancellations can be made to your order once it has been submitted and paid for.